Privacy Policy

Last Updated: October 26, 2023

1. Introduction

Welcome to Online Via Tours! We are committed to protecting your privacy. This Privacy Policy explains how Online Via Tours (referred to as "we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website online-via.sbs (the "Site"), use our services, or interact with us. By using our Site or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We collect various types of information in connection with the services we provide, including:

2.1. Personal Information You Provide

  • Contact Information: Such as your name, email address, phone number, and mailing address when you book a tour, request information, or subscribe to our newsletter.
  • Payment Information: When you make a booking, we collect payment details (e.g., credit card number, billing address). Please note that actual payment processing is handled by secure third-party payment gateways, and we do not store sensitive credit card information on our servers.
  • Travel Preferences: Information about your travel interests, preferences, and special requirements (e.g., dietary restrictions, mobility needs) to customize your tour experience.
  • Communications: Records of your correspondence with us, including emails, chat sessions, and phone calls.

2.2. Information Collected Automatically

When you visit our Site, we may automatically collect certain information about your device and browsing activity:

  • Log Data: Includes your IP address, browser type, operating system, referring pages, pages visited, and the dates/times of your visits.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience, analyze site usage, and support marketing efforts. You can manage your cookie preferences through your browser settings.

3. How We Use Your Information

We use the information we collect for various purposes, including:

  • To process and fulfill your tour bookings and requests.
  • To communicate with you about your bookings, inquiries, and provide customer support.
  • To personalize your experience on our Site and tailor tour recommendations.
  • To improve and optimize our Site and services.
  • To send you marketing communications about our tours, promotions, and news (with your consent, where required).
  • To comply with legal obligations and protect our rights.
  • For internal analytical purposes, such as understanding user behavior and demographics.

4. Sharing Your Information

We may share your information with third parties in the following circumstances:

  • Service Providers: With trusted third-party service providers who assist us in operating our business (e.g., payment processors, analytics providers, tour operators, booking platforms). These providers are contractually obligated to protect your information.
  • Legal Requirements: When required by law or in response to valid requests by public authorities (e.g., a court order, government inquiry).
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
  • With Your Consent: We may share your information with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of transmission over the internet or electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

  • Access: The right to request access to the personal information we hold about you.
  • Correction: The right to request correction of inaccurate or incomplete personal information.
  • Deletion: The right to request the deletion of your personal information.
  • Object: The right to object to the processing of your personal information.
  • Data Portability: The right to receive your personal information in a structured, commonly used, and machine-readable format.
  • Withdraw Consent: The right to withdraw your consent at any time if we are relying on consent to process your personal information.

To exercise any of these rights, please contact us using the details provided below.

7. Third-Party Links

Our Site may contain links to third-party websites that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Online Via Tours
Email: [email protected]
Phone: +41 44 5128401